Technical Support

Because of the technical complexity of street rod parts and components, it is often necessary to contact companies about their products and their operation.  You can contact technical support persons either by phone or by e-mail.  The following 10 tips may be helpful when you are contacting any technical support person about their product.


Ten Technical Support Tips

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1.  Don't ask general questions, but have specific questions about the product or 
      component.  
2.  If possible, have the component or part with you when you send an e-mail or call  
     a technical support representative.
3.  Since you will be working with many companies, make sure you are contacting 
     the company that manufactured the part or product. 
4.  Often there will be several models of the part or component.  So make sure you tell 
     the technical support person the right model and the correct part number from the
     catalog, business, or internet store where it was originally purchased. 
5.  Make sure you have investigated the problem completely before contacting technical
     support.  For example, you should know as much as possible about the technical
     situation you are contacting them about.
6.  Have follow-up questions ready.  (Remember, every answer given by a
     technical support person may yield several additional questions).
7.  Have a paper and pencil ready to take notes when you are talking with a technical 
     support person.
8.  When calling, always ask for the technical support person's name and write it down
     as well as the date and time of the communication.
9.  Always be courteous and friendly in all of your communications.
10. Give the technical support person your name and what you are calling about.  
      For example,   "My name is.... and I am calling about....." 
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